If you have any questions about how we protect your privacy, get in touch here: [email protected].
One of your rights under EU law – the GDPR – is that you must be informed when your personal data – also known as personal information – is processed (collected, used, stored) by any organisation. You also have the right to know the details and purpose of that processing.
We assure you that we will only use and disclose any personal data collected from you in accordance with the manner set out in this policy.
Most of the personal information which we may collect about you through this website is given to us only if you choose to give it to us.
Such personal information may be requested from you when you fill in a field (e.g. to submit a vacancy, sign up for our newsletter or fill in any other form with your questions and comments or any other form or application downloaded through or from Premier Restaurants Malta Limited Website. If you send us emails, then the personal data we process will depend on what you send us in the email.
The information we collect from you normally includes the following:
1. Name + Surname;
2. Contact Details;
a. Email address
b. Home Address
c. Telephone Number
3. Date of Birth;
4. Your responses our surveys and competitions;
5. If you apply for a vacancy other information will be request (see the section on recruitment below)
Check out the next sections to understand how and why we use this information.
Some other information is given to us because you accessed this website (e.g. logs, recorded through cookies). This is explained in the Cookies section below.
- We use your information in a number of different ways — what we do with it then depends on the information and the purpose for which we collected.
The tables below set this out in detail, showing what we do, and why we do it.
1. Your name and contact details
|How we use your Name + surname|
+ contact details (email address)
|To send you service messages by text, e-mail||We’ve got to do this to perform our contract with you (e.g. to confirm payment) if you have a contract with us – or to respond to your queries.|
|To deliver your purchases to you (if you make an order with us)||We’ve got to do this to reply to your requests for a quotation or to perform our contract with you.|
|To send you information by email, SMS, or post, about our new products and services||To keep you up to date. We only send this with your permission – and you can ask us to stop. (You can read more about how we use your information for marketing here).|
|Showing you adverts as your browse the web||So you can see our latest products and deals|
|Knowing what you, and other customers, like||To ensure we are giving you what you want, and to stay ahead of the competition|
2. Your date of birth information
|How we use your date of birth||Why?|
|Fraud prevention and detection||To prevent and detect fraud against either you or us|
3. Your responses to surveys, competitions and promotions
|How we use your responses to surveys, competitions and promotions||Why?|
|Run the survey, competition or promotion||We’ve got to do this to perform our contract with you once you participate.|
- You don’t have to give us any of this personal information but if you don’t, you may not be able to use our site or all of the services we offer on the site, and you are unlikely to receive an optimal customer experience.
- We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this anonymised information with third parties – but don’t worry, they cannot identify you.
The Legal Basis for Processing
- For some of the uses of your personal data (as described above) there is a legal basis under applicable data protection laws for us to use such personal data without having obtained your consent.
This includes, for example, where it is necessary for us to use the information to perform a contract with you or take steps at your request prior to entering into a contract with you, such as to process your order, provide customer-care and support services to you.
It also includes circumstances (such as we have described below) where we have a legitimate interest to use your data, provided that proper care is taken in relation to your rights and interests:
(ii) to ensure that we organise our databases efficiently and understand how our clients may make purchases;
(iii) to carry out research and analysis of your data (including purchase information) as this helps us understand our clients better, who they are and how they interact with us;
(iv) to improve and ensure the security of the website (for example, for statistical, testing and analytical purposes, troubleshooting).
- We will hold on to your information for no longer than is necessary keeping in mind the purpose/s (or compatible purposes) for which we first collected the data.
- We may also keep hold of some of your information if it becomes necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
- As a guide:
– we will keep personal data while your account with us is active (if you have an account) or until such time as you ask us to stop communications with you, unless we need to keep the data for longer;
– we may keep certain categories of personal data for longer in order to meet any legal or regulatory requirements, or to resolve a legal dispute;
– and, we may keep different types of personal data for different lengths of time if required by law (for instance, we may need to keep certain personal data relating to purchases for about 10 years in order to comply with tax/VAT reporting requirements);
- You may obtain more information as to the retention periods or the criteria used by us to determine the retention periods by contacting us here.
If you are aged 13 or under, please get your parent/guardian’s permission before you provide any personal information to us.
We will need to process personal data relating to parents or guardians in that case – and we may also need to request for verification documentation to ensure that consent is given or authorised by the holder of parental responsibility.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. It is not our business to do so – and we want to earn your trust and confidence.
- However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies in the Premier Restaurants Malta Ltd. to which www.mcdonalds.com.mt belongs, as sometimes different bits of our group are responsible for different activities (especially licensed ones); This includes Premier Restaurants Malta Ltd. – related entities and members of the Hili Ventures Ltd. (our mother group). Related entities and subsidiaries use the information collected to help us improve the content and functionality of our websites; to better understand our customers and markets; and to improve our products and services. Members of the group vary from time to time.
- Professional service providers, such as marketing agencies, advertising partners and website hosts who service us in turn to operate our business.
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
- Other companies that you may approve, such as social media sites (if you choose to link your accounts to us) or payment service providers.
- In most circumstances we will not disclose personal data without consent. However there may be occasions where we might have to – e.g. with a court order, to comply with legal requirements and satisfy a legal request, for the proper administration of justice, to protect your vital interests, to fulfil your requests, to safeguard the integrity of the relevant websites operated by us or by such related entities or subsidiaries, or in the event of a corporate sale, merger, reorganisation, dissolution or similar event involving us and/or our subsidiaries and related entities.
- When we do share data, we do so on an understanding with the other entities that the data is to be used only for the purposes for which we originally intended – again, we don’t want you to have any surprises.
- We may also provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you. Anonymous information means it is anonymous.
- If we ever have to share data with entities that are outside of the EEA, we will be sure to do so in a manner that complies with the requirements established by the GDPR.
We would normally communicate to you about products or services in which you have shown interest – we understand that you would be interested in receiving this information as it is of use with the product or service. But rest assured, you can ask us to stop.
Also, if you have said we can (i.e. you gave us your clear confirmation), we will send you marketing messages by email or SMS, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from us
You can stop receiving marketing messages from us at any time through any of the following methods:
– By clicking on the ‘unsubscribe’ link in any email we send you
– By contacting our team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
If you ask us to stop marketing messages this will not stop service communications (such as order updates). This may be necessary of us to communicate to you as part of our services from our contract.
What are cookies?
A cookie is a small text file (typically numbers and letters) that is downloaded onto ‘terminal equipment’ (e.g. your computer or smartphone) when you (or someone else) access a website using that device. Cookies are then sent back to originating website on each subsequent visit – and they are useful because they allow a website to recognize a user’s device and store some information about your preferences or past actions.
Some cookies are needed for the sole purpose of carrying out the transmission of a communication over an electronic communications network – others may be necessary for the provision of a service over the internet, in which case they have to be used.
Other cookies may be desirable to improve your experience, in which case we will ask you for your consent to use them.
What cookies do we use?
The cookies we use are the following:
|TYPE||PURPOSE||COOKIE NAME||SERVED BY|
|Neccessary||These are used as an extra layer of security.||__cfduid||.mcdonalds.com.mt
Cloudflare is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.
|.mcdonalds.com.mt Google Analytics|
How do you change your cookie settings?
Other Passive Information which we collect
Apart from the information you provide us with when using our Website, other information is passively collected from you (without you actively furnishing such information) when you navigate through the website. We use various technologies and navigational data collection methods to gather such passive information for various reasons, for example to track how many visitors access our website, the date and time of their visit, the length of their stay and which pages they view. The passive information also aids us to determine which web browsers our visitors use and the address from which they accessed our website – for instance if they connect to our Website through clicking on one of our banner ads. This technology does not identify you personally.
Such passively collected information may be used and combined to improve our services to website visitors, customise the website based on your preferences, compile and analyse statistics and trends of our visitors and their use of the sites operated by us and our related entities or subsidiaries. Together with our related entities and subsidiaries we will use this information and share it with third parties to improve the content, functionality and administration of our websites, to better understand our customers and markets, and to improve our products and services.
We assure you that, unless you have consented, such passive information shall not be combined with personally identifiable information collected elsewhere by our website or respective sites operated by our related entities or subsidiaries.
Our website includes a section with which candidates may submit their information for vacancies we have.
We are the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us by email or at Premier Restaurants Malta Limited, Nineteen Twenty Three, Valetta Road, Marsa, Malta MRS 3000.
What will we do with the information you provide to us?
All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application.
We will use the other information you provide to assess your suitability for the role you have applied for.
What information do we ask for, and why?
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. The information we ask for is used to assess your suitability for employment.
You don’t have to provide what we ask for but it might affect your application if you don’t.
Application stage & Short Listing
If you use our online application system, this will be collected by our recruitment department.
We ask you for your personal details including name and contact details. We will also ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our recruitment team will have access to all of this information.
Our hiring managers shortlist applications for interview. They will not be provided with your name or contact details.
We might ask you to participate in further recruitment tests or occupational personality profile questionnaires; and/or to attend an interview – or a combination of these. Information will be generated by you and by us and if so, this information is held by us for the recruitment exercise and perhaps after if you are selected.
If we make a conditional offer of employment we may ask you for information so that we can carry out pre-employment checks – which may be required to seek assurance as to trustworthiness, integrity and reliability and the possibility to work in Malta. Further processing of your information would be required if we are to apply for a work permit.
Depending on the job requirements, you may be required to provide: Proof of your identity; Proof of your qualifications; Police Conduct; declaration to declare any unspent convictions.
(i) We will provide your email address to the Government Recruitment Service who will contact you to complete an application for a Basic Criminal Record check via the Disclosure and Barring Service, or Access NI, which will verify your declaration of unspent convictions.
(ii) We will contact your referees, using the details you provide in your application, directly to obtain references.
(iii) We will also ask you to complete a questionnaire about your health. This is to establish your fitness to work. This is done through a data processor (please see below).
If we make a final offer, we will also ask you for the following:
– Bank details – to process salary payments
– Emergency contact details – so we know who to contact in case you have an emergency at work
Final recruitment decisions are made by hiring managers and members of our recruitment team. All of the information gathered during the application process is taken into account.
If you are unsuccessful following assessment for the position you have applied for, we may ask if you would like your details to be retained in our talent pool for a period of six (6) months. If you say yes, we may proactively contact you should any further suitable vacancies arise within that period. You may ask us to cancel this at any time.
You enjoy several rights relating to your personal information:
(i) The right to be informed about how your personal information is being used;
(ii) The right to access the personal information we hold about you;
You can access the personal data we hold on you by filling this form and sending to Premier Restaurants Malta Limited by email: [email protected] or deliver to Data Protection Correspondent at Premier Restaurants Malta Limited , Nineteen Twenty Three, Valetta Road, Marsa MRS 3000 Malta.
To process your request, we will ask you to send us proof of identity so that we can be sure we are releasing your personal data to the right person.
We will carry out our best efforts to process your request within one month or, if the request is particularly complex, two months. We can provide you with a copy of your personal data in electronic format.
If we consider the frequency of your requests as being unreasonable, we may refuse to comply with your request. In those circumstances, if you disagree, you can complain to the data protection authority – in Malta, the Information and Data Protection Commissioner.
(iii) The right to request the correction of inaccurate personal information we hold about you;
We appreciate feedback from you to ensure our records are accurate and up-to-date. If you think that the information we hold about you is inaccurate or incomplete please fill this form and send to Premier Restaurants Malta Limited by email: [email protected] or deliver to Data Protection Correspondent at Premier Restaurants Malta Limited , Nineteen Twenty Three, Valetta Road, Marsa MRS 3000 Malta.
(iv) The right to request that we delete your data, or stop processing it or collecting it;
You can ask us to delete your personal data; however, this is not an absolute right.
In spite of a request for erasure, we may be justified to keep personal data which we need to keep, e.g. (i) to comply with a legal obligation (for instance, we are required by personal data for VAT reporting purposes); and (ii) in relation to the exercise or defence of any legal claims.
When you ask us to delete your personal data, we assume that you do not want to hear from us again. To ensure that we do not send you any special offers in the future (for example, if we purchased your details from a third party list), we will retain just enough of your personal data solely for suppression purposes.
Other than as described above, we will always comply with your request and do so promptly. We would carry out our best efforts to notify any third parties with whom we have shared your personal data about your request so that they could also comply.
In order to request to delete, stop processing or collecting it, please fill this form and send to Premier Restaurants Malta Limited by email: [email protected] or deliver to Data Protection Correspondent at Premier Restaurants Malta Limited , Nineteen Twenty Three, Valetta Road, Marsa MRS 3000 Malta.
(v) The right to stop direct marketing messages;
(vi) The right to object to certain processing based on legitimate interest;
You have a right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling using automated means.
(vii) The right to request human intervention if automated processing without human intervention is used to make decisions having legal or similar effects on you;
(viii) The right to withdraw consent for other consent-based processing at any time;
(ix) The right to request that we transfer or port elements of your data either to you or another service provider;
You have the right to move, copy or transfer your personal data from one organisation to another. If you do wish to transfer your personal data we would be happy to help.
If you ask for a data transfer, we will give you a copy of your personal data in a structured, commonly used and machine-readable form (e.g. a CSV file format). We can provide the personal data to you directly or, if you request, to another organisation.
Please note that we are not required to adopt processing systems that are compatible with another organisation, so it may be that the recipient organisation cannot automatically use the personal data we provide.
When making a transfer request, it would be helpful if you can identify exactly what personal data you wish us to transfer.
In order to request the transfer of your data, please fill this form and send to Premier Restaurants Malta Limited by email: [email protected] or deliver to Data Protection Correspondent at Premier Restaurants Malta Limited , Nineteen Twenty Three, Valetta Road, Marsa MRS 3000 Malta.
(x) The right to complain to your data protection regulator — in Malta – the Information and Data Protection Commissioner (IDPC)
Please appreciate that the rights must be exercised within some limitation – for example, if you ask us for information we can only give you what relates to you and not what relates to other persons. When we receive requests, we may also request that you identify yourself and provide documentation or information for verification (we would not want to disclose information to the wrong person). Unreasonable requests may be subjected to a reasonable fee or refusal to respond.
Security of your personal data is very important to us.
Where it’s appropriate, our website uses HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure.
You may complete a registration process when you sign up to use parts of the websites. This may include the creation of a username, password and/or other identification information. Any such details should be kept confidential by you and should not be disclosed to or shared with anyone.
Where you do disclose any of these details, you are solely responsible for all activities undertaken where they are used.
Whenever you create a password, then to protect your account you should choose a strong password, meaning it should be lengthy and include a mixture of letters and numbers with mix of CAPS.
We do our best to keep the information you disclose to us secure. However, we can’t guarantee or warrant the security of any information which you send to us.
Security measures which have implemented to secure information transmitted over our website or stored on our systems include the following:
1. Use of secure servers;
2. Use of firewalls;
3. Use of encryption;
4. Physical access controls at data centres;
5. Information access controls;
6. Use of back-up systems;
Please understand, however, that no system is perfect or can guarantee that unauthorised access or theft will not occur.
This privacy notice does not cover the links within this site linking to other websites which are not controlled by us. We are not responsible for the collection or use of your personal information from these third-party websites.
Therefore, we encourage you to read the privacy statements on the other websites you visit.
We are always happy to hear from you, whether to make a suggestion but especially if you feel we can do better.
Premier Restaurants Malta Limited
Premier Restaurants Malta Ltd.
Nineteen Twenty Three,
Marsa, Malta MRS 3000
We have appointed a Data Protection Officer who may be contacted here: [email protected]
POLICY OPS/1/2020 – CLOSED CIRCUIT TELEVISION SYSTEMS POLICY
Closed Circuit Television (CCTV) systems are installed in all restaurants of Premier Restaurants Malta Limited and Arcades Limited. The use of the CCTV system will be conducted in a professional, ethical and legal manner and any diversion of the use of CCTV security technologies for other purposes is prohibited by this policy e.g. CCTV will not be used for monitoring employee performance.
The controller – the entity responsible for determining the means and purposes for processing – is Premier Restaurants Malta Limited and/or Arcades Limited, depending on the restaurant which you are visiting, both with registered address at 1923, Valletta Road, Marsa MRS4000.
Any queries regarding this policy or the processing of personal data as described herein should be addressed to the controller’s Data Protection Officer, who may be reached at [email protected]
2.1. Company – Premier Restaurants Malta Limited and/or Arcades Limited
2.2. Restaurant – any “McDonald’s” restaurant operated by Company
2.3. Customer – any natural person entering the visibility zone of CCTV cameras installed in or outside of the Restaurants
2.4. Data Subject – any natural person whose personal data is processed as a result of the processing activities described in this Policy, including Customers, Company staff and third parties (e.g. contractors, suppliers, etc.)
3. PURPOSE AND LAWFUL GROUNDS OF PROCESSING
We currently use CCTV cameras to view and record individuals on and around our premises. This policy outlines why we use CCTV, how we will use CCTV and how we will process data recorded by CCTV cameras to ensure that we are compliant with data protection law and best practice. This policy also explains how to make a subject access request in respect of personal data created by CCTV.
We recognise that information that we hold about individuals is subject to data protection legislation. The images of individuals recorded by CCTV cameras in the workplace are personal data and therefore subject to the legislation. We are committed to complying with all our legal obligations and seek to comply with best practice suggestions from the Information and Data Protection Commissioner (IDPC), as the data protection supervisory authority in Malta.
This policy covers all employees, directors, officers, consultants, contractors, freelancers, volunteers, attendees, interns, casual workers, zero hours workers and agency workers and also visiting members of the public.
This policy will be regularly reviewed to ensure that it meets legal requirements, relevant guidance published by the IDPC and industry standards.
CCTV systems are installed (both internally and externally) on the Restaurant premises for the purpose of enhancing security of the building and its associated equipment as well as creating a mindfulness among the Data Subjects, at any one time, that a surveillance security system is in operation within and/or in the external environs of the premises during both the daylight and night hours each day. CCTV surveillance at the Company Restaurants is intended for the purposes of:
3.1. Preventing crime and protecting buildings and assets from damage, disruption, vandalism and other crime;
3.2. managing the complaints from customers and incidents at the Restaurants; and
3.3. to assist in the defence of any possible litigation.
This list is not exhaustive and other purposes may be or become relevant.
The lawful ground for processing personal data through the use of the CCTV system is the Company’s legitimate interest, in order to provide safety and security at our restaurants and for the above purposes.
4. CCTV in Restaurants
4.1. The Company has installed as many CCTV cameras in its Restaurants as are necessary to achieve the purpose of this Policy laid out in Paragraph 3 above
4.2. For the purpose of this Policy, CCTV cameras have visibility within the kitchen area of the Restaurants, within the lobby and cash registers area, as well as other indoor premises if necessary for achieving the purpose of this Policy. CCTV cameras may also have visibility of the outside premises of the restaurants.
4.3. Camera locations are chosen to minimise viewing of spaces not relevant to the legitimate purpose of the monitoring. As far as practically possible, CCTV cameras will not focus on any areas where there is a reasonable expectation of privacy.
4.4. Surveillance will not be used to record sound, and images are monitored only by authorised personnel.
4.5. In the event that the Company opens a new Restaurant, the CCTV system installed in such a restaurant shall be in line with this Policy.
5. PROTECTION OF PERSONAL DATA
5.1. The following personal data of Data Subjects shall be collected in CCTV recordings:
5.1.2. Location data
5.2. The following data resources may be visible in CCTV recordings:
5.2.1. Car number plates
5.3. Personal data collected in CCTV recordings will not be retained indefinitely but will be permanently deleted once there is no reason to retain the recorded information. Generally, recorded images shall be stored digitally for 7 (seven) days on a computer hard drive located within the Restaurant, then automatically deleted. The Company shall not be liable for deleting the CCTV recordings in a manner which prevents specialized data restoration software or other data restoration techniques being used to recover the deleted data, however the Company itself will not use such data restoration software or techniques to recover the deleted CCTV recordings, nor allow access to any other persons or third parties to do so.
5.4. The computer on which the collected CCTV recordings shall be stored as well as live feedback from CCTV cameras shall be visible and located in a separate room, not generally accessible to the public and all employees. Such computer shall be password protected and its password shall be known only to the Head of IT Department.
5.5. We have engaged APCO Limited (C 8724) as a data processor to in order to install, service and maintain our CCTV cameras. We will ensure reasonable contractual safeguards are in place to protect the security and integrity of the data.
5.6. The Company has made every reasonable effort to inform Data Subjects of the presence of CCTV cameras by installing appropriate signage in the Restaurants indoor premises, as well as the immediate outdoor premises.
5.7. Ordinarily, the IT department shall have access to the CCTV recordings. Subject to of the contents of this Policy, the Company shall not share the recordings with any third party, except where required to do so as a result of a legal requirement or on the instructions of law enforcement authorities or a court order.
5.8. CCTV recordings will not be transferred outside the EEA except where legally required.
5.9. In the event that any incident occurs in the Restaurant or in the territory adjoining the Restaurant, which is captured in CCTV recordings, it may be reasonably necessary to keep the CCTV recordings of such incident for longer than the time period stipulated within Article 5.3. of this Policy, so as to protect the lawful interests of the Company, its employees and/or Customers. In such a case, the Restaurant manager shall immediately inform the Head of the IT Department in order to create a separate digital file containing the recording of the incident and store it for as long as the incident is resolved.
5.10. In the event of an incident as described in the foregoing Article 5.9, the recordings may be shared with the Company’s senior management should this be necessary to tackle the incident in question. The footage may also be shared with third parties including but not limited to law enforcement authorities, insurance companies, security service providers, cash collectors as the case may be should this be necessary in order to safeguard the legitimate interests of the Company, or in the interests of the Data Subjects. The Company shall make every reasonable effort to minimize the amount of personal data contained within these incident recordings.
6. DATA SUBJECT RIGHTS
6.1. Under the General Data Protection Regulation (GDPR), Data Subjects may make a request for disclosure of their personal data and this may include CCTV images (data subject access request). A data subject access request is subject to the statutory conditions from time to time in place and should be made in writing.
6.2. In addition to the data subjects’ right of access to the footage, Data Subjects may also make a request for erasure, or object to the processing of their personal data.
6.3. In order for us to locate the relevant footage, any requests for copies of recorded CCTV images must include the date and time of the recording, the location where the footage was captured and, if necessary, information identifying the individual.
6.4. We reserve the right to obscure images of third parties when disclosing CCTV data as part of a subject access request, where we consider it necessary to do so.
6.5. Data Subjects also have the right to lodge a complaint at the Office of the Information and Data Protection Commissioner as data protection supervisory authority in Malta if they feel it is necessary to do so.